Warranty & Returns
Projekt™ guarantees its products to be free of defects in materials and workmanship. This warranty does not cover wear and tear or abuse.
We will repair or replace, free of charge, any item that is found to be defective in materials or workmanship.This warranty comes into affect from the original date of purchase and applies to the original owner.
Any ununused, or defective merchandise (as stated above) may be returned for a full refund up to 30 days after the date of receipt, but only with a Return Authorization number (see below). Any shipment fees associated with returns will be paid by customer. Projekt will refund the initial shipping charges only if the merchandise is defective, or if a mistake was made in the shipment of your order.The credit card used in the original transaction will be credited for the return amount. Once a return is received by Projekt, it may take up to 30 days to be reflected on your credit card statement.
For any merchandise purchased over the Holiday season, Projekt will extend the refund to 60 days from date of purchase. This 60 day extension is valid for purchases made between November 20th and December 24th.
To receive a Return authorization number, please fill out our online Warranty Claim Form.
RETURNED ITEMS MUST BE UNUSED, AND IN NEW CONDITION UNLESS A DEFECTIVE CLAIM IS BEING MADE
You will then receive a Return Authorization number, as well as the ship-to address. Please write the RA number clearly on the outside of the box before sending back. If you have further questions, please email us at firstname.lastname@example.org
Please note: Due to the number of orders received please allow 8-10 business days for delivery.
(To file a warranty claim please follow the steps below)
- Complete the online warranty claim form (link below) and print one copy for your records. Claim forms received without proof of purchase and photograph of manufacturing/material defect will not be processed.
- A Client Service Specialist will evaluate your claim and respond back to you within five business days. At that time we will inform you the status of your warranty claim.
- Please do not send in your product to Projekt unless a Return Authorization (RA) has been issued to you. Product that is received without a return authorization will not be processed.